ELEVATED CUSTOM WIGS & RAW EXTENSIONS| COMPLIMENTARY SHIPPING ON OREDERS $600+

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Pure Opulence Tresses

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Terms and Conditions 1. Introduction Welcome to Pure Opulence Tresses. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and purchasing our products, you agree to comply with and be bound by these terms and conditions. 2. Definitions • Company: Refers to Pure Opulence Tresses, the provider of products and services. • Customer: Refers to any individual or entity who purchases products or services from the Company. • Products: Refers to Custom Wigs, Raw Hair Extensions, and any other related products offered by the Company. 3. Orders and Payments • Order Acceptance: All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order at our discretion. • Payment: Payment must be made in full at the time of order. We accept Visa, Mastercard, American Express, Discover, and Shop Pay. • Order Processing: General Orders: For all products excluding Custom Wigs, Signature Wigs, Wigs Maintenance, Lace Replacement, Hair Extensions, and Lace Closures the standard processing time is 7 to 14 business days. Custom Orders & Specialty Services: Orders for Custom Wigs, Signature Wigs, Lace Replacement, Hair Extensions, and Lace Closures are fulfilled within 14 to 21 business days. Ready-To-Ship orders are processed and shipped within 2 business days after payment confirmation. For all orders placed via Shop Pay, shipping will begin once payment authorization is completed, and funds have been released. For all orders once processed, please allow an additional 4 to 6 business days for shipping. To begin processing all orders the Credit Card Authorization form located at the footer of the home page must be completed. This form is utilized as a formal document consenting for authorization from you the customer to Pure Opulence Tresses from any fraud related purchases. We will record this document and send you a copy at your discretion. If this form is not completed in it’s entirety your order will be cancelled and refunded. • Pricing: All prices are listed in United States currency and are subject to change without notice. The price applicable to the order will be the price in effect at the time of purchase. 4. Shipping and Delivery • Shipping Methods: Once an order has been received by UPS with an acceptance scan we are not liable for lost, stolen, and missing packages. Please contact the UPS carrier at 1-(800)-742-5877 about your shipment. A signature is required for all deliveries. If you miss the delivery, please contact the carrier to reschedule the delivery or pick up the item at your earliest convenience. A tracking number will be provided to you via email once your order has been shipped. A shipping fee is applied to each order upon checkout. We offer Standard Shipping and Express Shipping for all orders. Your order is shipped based upon the option you select upon checkout after the appropriate processing timeframe. Proceeding checkout, you have read our policy and procedures which comply for all Pure Opulence Tresses products. • Delivery Times: We strive to meet the estimated delivery times but cannot guarantee them due to potential delays with UPS beyond our control. 5. Returns, Exchanges, And Refunds • At Pure Opulence Tresses we take pride in providing superior quality Custom Wigs and Hair Extensions. Due to the nature of our products and to ensure the highest standards of hygiene and customer safety, all sales transactions are final. We do not accept returns or exchanges on any of our products. We appreciate your understanding and encourage you to reach out to our customer service team of experts if you have any questions or need assistance before making a purchase. Our business hours Monday through Friday 9AM to 5PM EST at 1-(833)-873-7737 or email us at info@pureopulencetresses.com please allow 24 to 48 hours for an email response. Thank you for choosing Pure Opulence Tresses. 6. Product Quality and Care • Quality Guarantee: We stand by the quality of our products. If you encounter any defects, please contact us via email at info@pureopulecetresses.com within two days of delivery. • Care Instructions: Proper care is essential for maintaining the quality of Custom Wigs and Hair Extensions. Please follow the care instructions provided with your product. 7. Privacy Policy Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. 8. Limitation of Liability The Company shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services, even if the Company has been advised of the possibility of such damages. 9. Governing Law These terms and conditions shall be governed by and construed in accordance with the laws of Florida. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Florida. 10. Changes to Terms and Conditions We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website and services constitutes acceptance of the updated terms. 11. Contact Information If you have any questions or concerns about these terms and conditions, please contact us at info@pureopulencetresses.com or 1-(833)-873-7737

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