Shipping And Returns

At Pure Opulence Tresses, we value transparency, quality, and customer satisfaction. We are committed to delivering luxury products with exceptional craftsmanship. To ensure a seamless shopping experience, we've outlined our key policies regarding refunds, exchanges, cancellations, returns, order processing, shipping, tracking, fraud prevention, refused and abandoned shipments, and policy changes below. We encourage all clients to review this information carefully prior to placing an order. By purchasing from our website, you agree to the terms and conditions detailed on this page. If you have any questions or concerns, our customer care team is here to assist you.

REFUNDS, EXCHANGES, CANCELLATIONS, RETURNS

All Sales Are Final

Due to the nature of our products and services, all sales are final. Pure Opulence Tresses is not responsible for issues related to improper fit resulting from inaccurate measurements provided by the client, nor for any alterations, coloring, bleaching, or customizations performed by the client or a third party. This includes, but is not limited to, damage such as tangling, matting, or compromised lace and Hair Extensions quality on Custom Wigs, Signature Wigs, Ready-To-Ship Wigs, Hair Extensions, Lace Closures, or any additional items purchased.

We do not offer refunds or exchanges for Custom Wigs, Signature Wigs, Ready-To-Ship Wigs, Wig Maintenance Services, Lace Replacements, Hair Extensions, Lace Closures, or any other Pure Opulence Tresses products. By completing your purchase, you acknowledge and agree to these terms.

At Pure Opulence Tresses, we take pride in providing premium, made to order products.  If you choose to cancel your order, refund requests must be made within 24 hours of purchase. All approved cancellations are subject to a 20% restocking fee, which will be deducted from your original payment method. Please note, refunds will not be granted after 24 hours of placing your order. Once processed, refunds typically post within 2 to 5 business days, though timing may vary based on your financial institution.

If you believe there is a discrepancy with your order, please contact our Client Services Division for assistance. Our team is available Monday through Friday, 9:00 A.M. to 5:00 P.M. Eastern Time, via email at info@pureopulencetresses.com 

Please allow 24-48 hours for a response. We are committed to providing timely support and resolving your inquiry as efficiently as possible.

 PROCESSING TIME

For Shop Pay orders, processing begins once payment authorization is completed and funds have been released. Order Verification Policy requirements must also be completed before processing begins.

 MADE-TO-ORDER & LUXURY ITEMS

All made -to-order and specialty products, including but not limited to Custom Wigs, Signature Wigs, Wig Maintenance, Lace Replacement, Clip-In Extensions, Tape-In Extensions, Hair Extensions, Lace Closures, and Hair & Wig Essentials, require a processing time of 14-21 business days.

This timeframe allows for sourcing, preparation, customization, and quality assurance to ensure every order meets the luxury standards of Pure Opulence Tresses. 

Processing begins once all Order Verification Policy requirements have been completed. 

Delivery occurs within 4-6 business days after shipment via UPS.

READY-TO-SHIP WIGS

Ready-To-Ship Wigs are in-stock and available for immediate fulfillment. Processing begins once all Order Verification Policy requirements have been completed. Orders ship within 2 business days after payment confirmation, excluding weekends and holidays.  

Delivery occurs within 4-6 business days after shipment via UPS.

FRAUD PREVENTION 

To help protect against fraudulent transactions, all purchases require completion of our Order Verification Form. The form can be found in the Customer Service section located in the footer of our website so you may view it prior to placing your order.

After your purchase is complete, your Order Verification Form will be automatically sent to the email address provided at checkout along with your shipping confirmation instructions. Completion of this form is required before your order is processed and shipped. This security measure helps protect both our clients and Pure Opulence Tresses form unauthorized or fraudulent purchases. 

 To ensure the security of all transactions, the billing and shipping address provided at checkout must match. Orders with mismatched billing and shipping information may be canceled and refunded at the discretion of Pure Opulence Tresses. 

Please carefully review your shipping address before submitting your order. Pure Opulence Tresses is not responsible for packages delivered to an incorrect address if the shipping information provided at checkout is inaccurate or incomplete. 

TRACKING

Once an order has been received by UPS with an acceptance scan we are not liable for lost, stolen, and missing packages. Please contact the UPS carrier at 1-(800)-742-5877 about your shipment. A signature is required for all deliveries. If you miss the delivery, please contact the carrier to reschedule the delivery or pick up the item at your earliest convenience.

A tracking number will be provided to you via email once your order has been shipped. A shipping fee is applied to each order upon checkout below the $600.00 minimum for free shipping.  We offer Standard Shipping. Your order is shipped based upon the option you select upon checkout after the appropriate processing timeframe. Proceeding checkout, you have read our policy and procedures which comply for all Pure Opulence Tresses products.

REFUSED AND ABANDONED SHIPMENTS

No refunds will be issued for refused or abandoned shipments. We are not responsible for any shipments once UPS puts their acceptance scan on them including stolen shipments. 

POLICY CHANGES

Pure Opulence Tresses reserves the right to change or modify our policy at any time without giving prior notification.

CUSTOMER SERVICE

All questions can be directed to our Client Services during our business hours Monday through Friday 9:00 A.M. through 5:00 P.M. Eastern Time, via email at info@pureopulencetresses.com please allow 24 to 48 hours for an email response.